Refund Policy / 45-day money-back guarantee

We have a Money-Back Guarantee policy with no questions asked.

  • For 1 month plans a 14-day Money-Back Guarantee.
  • For 6 months or greater subscriptions a 45-day Money-Back Guarantee.

IMPORTANT: If you wish to disable Automatic Renewal for your subscription you can contact us via email at [email protected] and disabling Automatic Renewal is not enough and will not trigger (start) a refund.

However, you can still use the remaining time from your account but the subscription will not be renewed when it reaches the last day of activity.

To receive a refund, please contact our Support Team.

NOTE : It's advised to have the purchase Order Number / Reference Number at hand so that Support can quickly locate your account.

NOTE* : Refunds for purchases not made through our website (box versions, Bitcoin resellers, real-world resellers, and so on) are not handled by us directly, and you will need to contact the respective reseller to clarify.

NOTE** : If users are billed as an in-app purchase through the Apple App Store (iTunes), they do not have access to the 14 or 45 days Mistero VPN Money-Back Guarantee. Instead, users can request a refund through the App Store, which is issued at the sole discretion of Apple Support.